Shipping Policy

Effective Date: 20 July 2026

Thank you for shopping with Mero Magnets. Every order is custom-made using your uploaded photos, so please allow time for us to carefully create your personalised magnets before they are shipped.

Order Processing

• All orders are made to order.
• Orders are typically processed within 2–5 business days after payment has been received.
• During busy periods, public holidays, or promotional events, processing times may be slightly longer.
• If there is an unexpected delay with your order, we will contact you as soon as possible.

Shipping Within New Zealand

Estimated delivery times after dispatch are:

• Standard Shipping: 2–5 business days
• Rural Delivery: please allow an additional 1–3 business days.

Delivery times are estimates only and may vary depending on your location and courier service.

International Shipping

We currently ship within New Zealand only.

Shipping Costs

• New Zealand (NZ-wide) flat rate shipping: $7.00
• Rural delivery: $13.00

Order Tracking

Where available, you will receive a shipping confirmation email with tracking details once your order has been dispatched.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

If an incorrect or incomplete address is provided, delivery may be delayed or the parcel may be returned to us. Any additional shipping costs incurred to resend the order may be the responsibility of the customer.

Lost or Damaged Parcels

If your order is lost in transit or arrives damaged, please contact us within 7 days of delivery or the expected delivery date.

Please include your order number and, if applicable, photographs of any damage. We will work with the courier to investigate and provide an appropriate resolution.

Delivery Delays

While we make every effort to ensure your order arrives on time, Mero Magnets cannot be held responsible for delays caused by courier services, weather events, customs processing, public holidays, or other circumstances beyond our control.

Contact Us

If you have any questions about your order or shipping, please contact us.

Mero Magnets
Email: hello@meromagnets.co.nz