Refund Policy

Effective Date: 20 July 2026

At Mero Magnets, every order is custom-made using the photos you provide. Because each product is personalised specifically for you, we ask that you read this policy carefully before placing your order.

Personalised Products

As all of our magnets are made to order, we are unable to accept returns or offer refunds for:

• Change of mind
• Ordering the wrong quantity
• Incorrect photos uploaded by the customer
• Spelling mistakes or design errors provided by the customer
• Minor colour variations between what you see on your screen and the printed product

Please check your order and uploaded photos carefully before completing your purchase.

Damaged, Faulty or Incorrect Orders

If your order arrives:

• Damaged during shipping
• Faulty due to a manufacturing defect
• Different from what you ordered

please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the problem
• Clear photographs showing the issue

Once we have reviewed your claim, we may offer:

• A replacement product at no additional cost
• A full or partial refund, where appropriate

Order Changes & Cancellations

You may request changes or cancellations before production begins.

Once production has started, we are unable to cancel or modify your order because your personalised magnets are already being created.

Lost or Delayed Deliveries

If your order appears to be lost in transit, please contact us and we will work with the shipping provider to investigate.

Delivery timeframes are estimates and may occasionally be affected by courier delays that are outside our control.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Consumer Guarantees

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (New Zealand) or any other applicable consumer protection laws.

If your product fails to meet the guarantees required by New Zealand law, you are entitled to the remedies available under that legislation.

Contact Us

If you have any questions or need assistance with your order, please contact us.

Mero Magnets
Email: hello@meromagnets.co.nz